Thank you for using our Remote Desktop Session support feature To enable one of our Technicians to assist you remotely, you will first need to install a small plugin - click the install icon to initiate the secure connection between your computer and one of our Technicians computers! Once you click the install icon, you will be prompted with a few standard security options, although these can vary between computers - simply RUN, ALLOW and INSTALL and requests to complete the installation.   It may take a couple of seconds to to complete, but once the secure plugin is installed you should be provided with a 6 digit "client ID", please give this to the supporting Technician These are some examples of the prompts your internet browser or operating system may present during the setup of the plugin or application - in summary, simple select "Run", "Allow" or "Install" as required.